We currently ship to anywhere in the United States. Shipping rates are based on purchase order amount. Free shipping is available for any order of $99 or more!
At Pampered Pet Boutique, we pride ourselves on a stellar customer service experience and we are dedicated to you and your pet liking your products. If you are not completely satisfied with your purchase (or your pet doesn't like their new toy or treat), you may always return it, even if it has been used or opened! We will gladly accept all returns for whatever reason within 60 days of purchase. We will give a full refund to any product that is damaged or defective. For anything else, we will issue store credit. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1-3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product(s) you would like to return. We will respond quickly with instructions for how to return items from your order.